PROFESSIONAL TRAINING FOR FRONTLINE HUMAN SERVICES

Module 1: Foundations of Frontline Human Services

Module 2: De-escalation and Crisis Intervention

Module 3: Worker Wellness and Professional Resilience 

• Understanding homelessness and housing challenges

• Exploring social determinants of health

• Promoting equity, diversity, inclusion, and belonging

• Recognizing escalation and early warning signs

• Applying verbal de-escalation strategies

• Maintaining personal and workplace safety

• Responding to conflict and aggressive behavior

• Documenting incidents effectively

• Recognizing compassion fatigue and vicarious trauma

• Preventing burnout and managing workplace stress

• Building resilience and reflective practice

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• Understanding the Spirit, Principles, and Core Elements of Motivational Interviewing

• Applying the Seven Guiding Principles of Effective Change Conversations

• Exploring Ambivalence and Building Motivation for Change

• Recognizing the Stages of Change and Readiness for Action

• Managing the Righting Reflex and Supporting Client Autonomy

• Responding Effectively to Resistance and Sustain Talk

• Applying the Four Processes of Motivational Interviewing Practice

• Identifying and Strengthening Change Talk

• Using Readiness and Confidence Scaling Techniques

• Developing Core Communication Skills through OARS (Open Questions, Affirmations, Reflective Listening, and Summaries)

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Module 1: Mental Health Foundations

Module 2: Trauma-Informed Care Foundations 

• Mental health, wellness, and recovery

• Common mental health challenges in frontline settings

• Anxiety, depression, and emotional distress

• Psychosis, schizophrenia, and mood disorders

• Suicide awareness and risk recognition

• Crisis response and supportive intervention

• Foundations of trauma-informed practice

• Adverse childhood experiences and lifelong impacts

• Trauma associated with homelessness, violence, overdose loss

• Trauma responses and coping strategies

• Building trust, safety, and meaningful engagement

• Communication strategies for frontline workers

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​Module 1: Addiction and Substance Use Foundations

Module 2: Harm Reduction and Overdose Response

• Understanding substance use

• Trauma, Stigma and Marginalization

• Substance use spectrum

• Common substances and their effects

• Supporting individuals without judgment

• Harm reduction principles

• Overdose recognition

• Naloxone administration – IM and Nasal

• Emergency response procedures

• Post-overdose support

• Community resources and referrals