PRACTICAL TRAINING FOR FRONTLINE SUPPORT
Professional training in Motivational Interviewing, Mental Health First Aid, Trauma-Informed Client Support, and Harm Reduction, Overdose Prevention, and Response.
CORE TRAINING PROGRAMS FOR FRONTLINE PRACTICE
Code: MICOM
MOTIVATIONAL INTERVIEWING
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Background History of MI
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What is Motivational Interviewing?
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Key MI Concepts: The Seven Stars
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Understanding Ambivalence
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Recognizing the Stages of Change (Transtheoretical Model)
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Resisting the Righting Reflex
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The Key Stages (Processes) of MI
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Evoking the Client’s Own Motivation
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Identifying Change Talk & Sustain Talk
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Exploring Readiness (Scale)
Code: MHFA
MENTAL HEALTH FIRST AID TRAINING
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Recognizing early signs of mental health distress
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Responding calmly and safely during crisis situations
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Providing initial emotional support without judgment
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Using supportive communication and active listening skills
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Understanding anxiety, depression, trauma, substance use, and crisis-related behaviours
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Supporting individuals experiencing emotional distress, panic, or suicidal thoughts
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Maintaining boundaries, safety, and self-care
Code: TICS
TRAUMA-INFORMED CLIENT SUPPORT
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Understanding how trauma affects behaviour and communication
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Recognizing trauma responses and emotional distress
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Building trust, safety, choice, and collaboration
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Using respectful, non-judgmental communication
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Reducing re-traumatization in client interactions
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Setting healthy boundaries with compassion
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Supporting clients through a strengths-based approach
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Promoting staff self-awareness and self-care
Code: HROP
HARM REDUCTION, OVERDOSE PREVENTION & RESPONSE
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Understanding harm reduction principles and practical strategies
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Exploring the impact of trauma, stigma, & marginalization
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Identifying substance-use risks and safer-use strategies
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Recognizing overdose signs, and symptoms
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Responding overdose emergency
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Understanding harm reduction supplies
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Practicing naloxone administration - IM & nasal
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Supporting safer decision-making without judgment
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Strengthening frontline confidence in crisis response
WHY iHELP TRAINING MATTERS
Human-centred training that builds confident teams, safer practice, and stronger client support.
PRACTICAL SKILLS
Real-world tools for crisis response, communication, harm reduction, mental health, and trauma-informed care.
CLIENT-CENTRED PRACTICE
Builds dignity, trust, respect, and non-judgmental support in frontline interactions.
CONFIDENT TEAMS
Helps staff respond calmly, reduce escalation, and make safer decisions.
STRONGER PROGRAMS
Supports consistent practice, staff development, and improved service quality.
